Shipping Policy

Shipping Fees

• We offer free shipping for orders over $200.
• Shipping Charge is $18.45 for order below $200.

If you have any questions in regards to your delivery, please email contact@cyberisland.co.nz.

Estimates Delivery Time

Handling Time: 0 - 1 Days (Mon - Fri)

Transit Time: 1 - 3 Days (Mon - Fri)

Order Cut Off Time: 5:00 PM (GMT+12:00) New Zealand Standard Time (Auckland)

Order Processing and Tracking

Once your order is successfully placed, our team will begin processing it promptly. You will receive a confirmation email with your order details and a unique tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your package.

Delivery Address

Please ensure that you provide accurate and complete delivery information during checkout. We cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.

Delivery Attempts

Our shipping partners will attempt delivery to the provided address. If they are unable to deliver the package, they may leave a delivery notification or attempt a redelivery based on their policies.

Lost or Damaged Packages

In the rare event of a lost or damaged package, please contact our customer support at contact@cyberisland.co.nz, and we will promptly assist you in resolving the issue.

For any inquiries or concerns regarding shipping please contact us:

Phone: +64 27 264 9255

Email: contact@cyberisland.co.nz