Privacy Policy

This Privacy Policy explains how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website, Cyber Island.

If you have any questions or concerns about our privacy practices, please feel free to contact us using the information provided below:

Collecting Personal Information

When you visit our website, we automatically collect certain information about your device, interactions with our site, and information necessary to process your purchases. This information is referred to as "Personal Information." The following explains what Personal Information we collect and why:

Device Information

We collect device information, such as your web browser version, IP address, time zone, and how you interact with our site. This information helps us load the site accurately for you and optimize its performance. We collect this information using cookies, log files, web beacons, tags, or pixels, and it is shared with our service provider, Shopify.

Order Information

When you place an order with us, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We use this information to fulfill your orders, process payments, arrange shipping, provide order confirmations and invoices, communicate with you, and offer personalized information or advertising related to our products or services. This information is collected directly from you and shared with our service provider, Shopify.

Customer Support Information

If you contact us for customer support, we may collect additional information to assist you.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe that your child has provided Personal Information to us, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contractual obligations. For example:

We use Shopify as our e-commerce platform to power our online store. You can learn more about how Shopify uses your Personal Information in their Privacy Policy.
We may also disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising through the provided links:

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and order fulfillment, and keeping you informed about new products, services, and offers.

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you would like us to delete your information, please contact us using the provided contact details.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit a website. We use cookies to enhance your browsing experience, remember your preferences, and analyze how people use our website.

You can control and manage cookies in various ways through your browser settings. Please note that blocking or removing cookies may impact your user experience on our website. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will be posted on our website with the last updated date.

Complaints

If you have any complaints about our privacy practices, please contact us using the information provided above.

Contact Us

Phone: +64 27 264 9255

Email: contact@cyberisland.co.nz